At Pink Rose, we use a secure payment facility provided by Paypal and Stripe. Alternatively you can make a bank transfer - please ensure you use your order number as the reference.

All of our orders are packaged appropriately with bubble bags and/or cardboard boxes, and sent in first class franked mail.

We have introduced a flat P&P cost of just £1.45 for all Large Letter items, and £3.95 for all Parcel sized items, regardless of how many items you buy at once.

We endeavour to send all orders out within 5 working days, although please allow up to 10 working days during peak seasons (Christmas/Mother's / Father's Day etc).

We regrettably cannot accept returns on personalised products. In the unlikely event that your item is received damaged, or with incorrect details, we will of course refund or replace the product immediately. 

Thank you for your time.